Overview

This Privacy Policy explains how Vroomi collects, uses, and shares information when you visit our website or use our car valuation form. By using the site, you agree that we may handle your information as described here.

Information we collect

Information you give us

When you fill out our form, we may collect

• First and last name
• Phone number
• Email address
• Zip code and location details
• Car details such as year, make, model, trim, mileage, and condition
• How soon you are looking to sell your car

Information collected automatically

When you visit our site, we may automatically collect

• IP address and device information
• Browser type and version
• Pages viewed and links clicked
• Date, time, and length of your visit
• General location based on your IP address

We may collect this information using cookies, pixels, and similar tools.

How we use your information

We may use the information we collect to

• Provide you with an instant or follow up cash offer for your car
• Share your lead with partner dealers who may buy your car
• Respond to your questions and support requests
• Send you SMS, phone, or email updates if you have agreed to be contacted
• Improve our website, offers, and marketing campaigns
• Detect, prevent, or address fraud, security, or technical issues
• Comply with legal obligations

How we share your information

We may share your information with

• Dealer partners so they can review your details and contact you with offers for your car
• Service providers who help us run the site, process forms, send SMS or email messages, host data, or provide analytics and advertising tools
• Data partners who provide market data and pricing tools so we can estimate a fair value for your car
• Authorities or other parties when required by law or to protect our rights, safety, or property

We do not sell your personal information as a stand alone product. Any sharing is done to provide our service or to support the sale of your car.

SMS and phone contact

If you give us your phone number and agree to SMS contact, we and our dealer partners may send you texts or call you about your valuation and related offers. Message and data rates may apply. You can opt out at any time by following the instructions in the message or by contacting us.

Cookies and tracking tools

We may use cookies and similar tools to remember your settings, keep the site secure, and understand how visitors use our pages. Some cookies are set by third party tools that provide analytics or advertising services. You can usually control cookies through your browser settings, but some parts of the site may not work correctly if you disable them.

Data retention

We keep your information only as long as needed for the purposes in this Privacy Policy. This includes the time needed to review your car details, send offers, support our partner dealers, meet legal obligations, and resolve disputes.

Your choices and rights

Depending on where you live, you may have the right to

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete some or all of your personal information
• Limit or object to some uses of your information
• Withdraw consent where we rely on consent

To make a request, please contact us using the details at the end of this page. We may need to verify your identity before we act on your request.

Security

We use reasonable technical and organizational measures to protect your information from loss, misuse, and unauthorized access. No system is fully secure, so we cannot promise absolute security, but we work to protect your data as strongly as we can.

Third party links

Our site may contain links to third party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before you provide any information to them.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, please contact us so that we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the updated date at the bottom of the page. Your continued use of the site after a change means you accept the updated policy.

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Last updated December 2025

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